Privacy Policy

1. Data Collection

We collect personal information that you voluntarily provide when making reservations, contacting us, or subscribing to our services. This includes your name, email address, phone number, and payment details necessary for booking confirmation.

Additionally, we may collect technical data such as IP addresses, browser types, and device information to improve our website functionality and user experience. All data collection is performed transparently and with your explicit consent.

2. Cookies Usage

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. Essential cookies are necessary for the website to function properly, while optional cookies help us understand user behavior and improve our services.

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some features on our website.

3. Analytics and Tracking

We utilize analytics tools to monitor website performance, understand visitor patterns, and optimize our digital presence. These tools collect anonymized data about page views, session duration, and user interactions to help us deliver better services.

All analytics data is processed in accordance with GDPR standards, and we do not share personally identifiable information with third-party analytics providers without your explicit consent.

4. Data Usage and Purpose

Your personal information is used exclusively for processing reservations, communicating important updates, providing customer support, and enhancing your experience at Aura of Sky Pool. We never sell or rent your data to third parties.

Marketing communications are sent only with your prior consent, and you can unsubscribe from promotional emails at any time using the link provided in each message.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure.

Our staff members are trained in data protection protocols and have access to personal information only when necessary to fulfill their duties. We maintain strict confidentiality agreements with all employees and partners.

6. Your Rights Under GDPR

As a data subject under GDPR, you have comprehensive rights regarding your personal information. We are committed to honoring these rights and responding to your requests promptly.

• Right to access your personal data and obtain copies of information we hold about you
• Right to rectification of inaccurate or incomplete personal information
• Right to erasure (right to be forgotten) under certain circumstances
• Right to restrict processing of your personal data
• Right to data portability and transfer of your information to another service
• Right to object to processing of your personal data for marketing purposes
• Right to withdraw consent at any time without affecting prior processing
• Right to lodge a complaint with a supervisory authority

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation data is typically retained for seven years for accounting and legal purposes.

Upon request or when data is no longer needed, we securely delete or anonymize your personal information in accordance with our data retention schedule and applicable regulations.

8. Contact Information

If you have any questions about this privacy policy, wish to exercise your GDPR rights, or need assistance with data-related matters, please contact our Data Protection Officer using the details below.

We are committed to responding to all privacy inquiries within 30 days and will work diligently to address your concerns and protect your rights.